SHIPPING & RETURNS
Emilia shades cosmetics ships to Customers located in all U.S. states and Puerto Rico. Shipping costs shall be entirely borne by the Customer in advance of shipment, provided however that standard ground shipping shall be included for orders over $50 if the shipment address is located in the 48 contiguous states and over $150 if the shipment address is located in Alaska, Hawaii or Puerto Rico.
Products shall be shipped to the address indicated by the Customer upon placing the order as soon as reasonably practicable after Emiliashadescosmetics receipt of payment in full for the order. Generally, Emiliashadescosmetics ships within 24 to 48 business hours of receipt of payment in full; provided, however, that the shipment and delivery dates set forth in any order, order confirmation or in these Terms of Sale are estimates only and such estimates shall not be deemed a representation by IEmiliashadescosmetics. Emiliashadescosmetics shall not be liable for failure to ship or deliver the Products by the estimated delivery dates, and the Customer shall not be entitled to any refunds or cancellation of orders as a result of delayed shipment. Notwithstanding the foregoing, in the event that Emiliashadescosmetics is unable to ship an order within thirty (30) days of receipt of placing an order, the Customer will receive an email from Emiliashadescosmetics notifying the Customer of the delay in shipment. At such time, the Customer will have the option of cancelling the order for a full refund or consenting in writing to the delay.
Upon delivery of the Products to the applicable carrier, the risk of loss or damage shifts to the Customer. Delivery is deemed complete and title to the Products passes to the Customer upon acceptance of the shipment by a common carrier.
This policy describes how customers (“Customers or “you”) who have purchased products under the brand (the “Products”) sold by Emiliashadescosmetics. may return Products purchased on the Site.
Customers who are not satisfied with their purchase for any reason may return unused Products to Emiliashadescosmetics, provided that the conditions set forth herein have been met, within fifteen (15) days from the date of receipt of the Product(s).
Returns shall only be accepted only if all of the following conditions are met:
The Product(s) have been purchased through the Site.
The Product(s) have not been opened (with the exception of defective Products), used, are not damaged and are in the same condition in which they were received by the Customer.
The Product(s) are returned in their original packaging, including any identification or security tags (with any disposable seal) and all labels, and any documentation included in the original package.
In no event, Emiliashadescosmetics will accept returns if the Product(s) show signs of use or have been altered or modified from their original condition in any way.
Product(s) identified as FINAL SALE are not eligible for return or refund.
In order to return any Products, you may choose any of the following methods:
Filling out and submitting a request through the “Returns” section of the Site. ; or
Sending an email to specifying order number, Product status (including photos if relevant) and reasons for return.
After receiving confirmation of our receipt of a return request submitted in accordance with the procedures set forth above, the Product(s) to be returned must be handed over to the courier in one single shipment within fifteen (15) days from the date of your receipt of confirmation that the return request was received by us.
In the event you believe the Products are defective or do not conform to your order and you indicate this as the reason for your return when submitting a return request, if confirmed, Emiliashadescosmetics will provide you a return label and will bear any costs associated with the return shipment of the Products.
Refund of Price or Replacement
Upon Emiliashadescosmetics receipt and inspection of returned Product(s), Emiliashadescosmetics will determine, in its sole discretion, whether the Customer is entitled to a refund or replacement (at Customer’s option), and the Product(s) meet the Emiliashadescosmetics quality control standards; if you elected to replace/exchange the Product(s), if this option is available for the returned Product(s), Emiliashadescosmetics will also verify the availability of the replacement product(s). If all of the return conditions are met, you will receive an e-mail confirming that the return has been accepted and Emiliashadescosmetics will refund the original purchase price and taxes related to returned Product(s), less shipping costs, or replace any returned Product(s) with one of the replacement options agreed/offered by Emiliashadescosmetics at the time of the return. If the selected replacement product(s) are not available,Emiliashadescosmetics will refund you the price of the Product(s) as described in this Return Policy. In case of a replacement/exchange for a product of greater value, you will be responsible for paying the difference at the time of the exchange. If the replacement product is of lesser value, we will refund the price difference in accordance with the procedures set forth in the Return Policy.
Refunds are typically processed within two (2) weeks of Emiliashadescosmetics receipt of the Product(s). Your refund will be made using the original payment method used to make the purchase. If you paid by credit card or debit card, refund proceeding will depend on the credit or debit card company’s policies. If you paid by PayPal, refunds will be credited to your PayPal account and may take up to thirty (30) days to be visible.
We will not issue any refunds or grant a replacement for returns that do not satisfy all of the return conditions or for Product(s) that do not meet the Emiliashadescosmetics quality control standards. If your return is rejected, we will send you an email to inform you that your return was not accepted. Within fifteen (15) days after receipt of such email, you may ask that the Product(s) be shipped back to you, at your own cost, in the condition in which they were received by Emiliashadescosmetics. If you do not request the return of the Product(s) within said time period, you authorize Emiliashadescosmetics and any of its affiliates or agents, to retain the Product(s) and the price paid, and to dispose of such Product(s) as it sees fit.