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Delivering Package

STORE POLICY

Shipping and Delivery: We strive to ensure prompt and reliable delivery of all EmiliaShades products. Orders will be processed within 1-2 business days, and we offer various shipping options to accommodate your needs. Shipping rates and estimated delivery times will be provided during the checkout process. Please note that international shipping may incur additional customs fees and taxes, which are the responsibility of the customer.

Returns and Exchanges: At EmiliaShades, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges within 30 days of the original purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received. Please contact our customer service team to initiate the return or exchange process. Refunds and Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 5-7 business days. In some cases, store credit may be offered as an alternative. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.

Product Quality and Authenticity: We take pride in the quality and authenticity of our EmiliaShades products. Every effort is made to accurately depict the colors and textures of our lipsticks on our website. However, please be aware that individual screen settings may result in slight variations in color appearance. If you believe you have received a product that is defective or not as described, please contact us immediately, and we will resolve the issue promptly. Privacy and Security: Protecting your personal information is of utmost importance to us. We employ industry-standard security measures to safeguard your data and ensure a secure shopping experience. We do not sell or share your personal information with third parties without your consent, except where required by law. Please refer to our Privacy Policy for more details on how we handle and protect your information. Customer Support: Our dedicated customer support team is here to assist you with any inquiries, concerns, or feedback you may have. You can reach us via email, phone, or through the contact form on our website. We strive to provide timely and helpful responses to ensure your satisfaction with our products and services. By shopping with EmiliaShades, you agree to comply with these store policies. We reserve the right to update or modify these policies as needed, and any changes will be reflected on our website.

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