Shipping and Delivery: We strive to ensure prompt and reliable delivery of all EmiliaShades products. Orders will be processed within 1-2 business days, and we offer various shipping options to accommodate your needs. Shipping rates and estimated delivery times will be provided during the checkout process. Please note that international shipping may incur additional customs fees and taxes, which are the responsibility of the customer.
Returns and Exchanges: At EmiliaShades, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges within 30 days of the original purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received. Please contact our customer service team to initiate the return or exchange process. Refunds and Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 5-7 business days. In some cases, store credit may be offered as an alternative. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.